Support
Tickets Enterprise

General Questions

TringPhone

Push-N-Talk Widgets

IM Telephony - Gtalk

MobileVoIP

SMS Telephony

Click2Call

Voicemail

Payment Questions

Developer Questions

Enterprise Customers

Partners

Miscellaneous Questions

General questions

What is TringMe?

TringMe offers a simple and easy way to make and receive calls or send and receive messages from Internet, Browsers, Instant Messengers, Mobile devices and Traditional phones. Any of the above mentioned devices can communicate with any other using TringMe's platform which is built for the next generation telecommunication.

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What exactly do you mean by that?

In simple terms: TringMe offers web based telephony service. It allows your website visitors, friends and customers to call or leave a voicemail to you - directly from the web. You can instantly receive call or voicemail on your existing cell phone, landline, Gtalk or via e-mail. TringMe also offers a fully web-based phone - TringPhone - to make worldwide calls. TringMe's mobile client enables you to make cheap or free worldwide calls. You can also send worldwide SMS for very low rates.

TringMe integrates most commonly used voice communication devices like Phones, Instant Messengers, Browser, Mobile devices, SIP and VoIP phones and essentially enables you to call one from other

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It's exciting! How do I get started?

It is very easy. Just sign up. Once you login, you can use your Dashboard to access various TringMe products like TringPhone, Click2Call, Send Message et

You can also download the MobileVoIP client and quickly start making calls from your mobile device.

You can also very easily integrate TringMe’s Push-N-Talk widgets on any webpage, social networking site, blogs or any other website.

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I do not have any webpage, blog or social networking profile. Can I still use TringMe?

No worries - we will host your TringMe widget, completely free. We provide you with a page – your public page - which can be shared with anyone. The page is available from the Social Networking Settings page accessible via My Account once you have logged in.

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Is it FREE?

Yes, for most parts, using TringMe is FREE. To be precise, as long as you aren't calling a phone number, the call is free. In other words, if you are making a call and the call is received on a device that isn't a phone registered over a carrier's network, it is free. This so because everytime a call is made over to a phone number, we need to pay interconnection charges.

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TringPhone


What is TringPhone?

TringPhone is a fully web-based SIP phone. Read more about it here.

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What can I do with it?

In the simplest terms, you can make calls from the browser – nothing to download or install. Calls can be made via phone numbers, email addresses or SIP URIs. Isn’t that cool?

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Can I call for FREE?

Call to any TringMe users is free – you just need to use their email address or phone number. Calls to Gtalk users is free as well. Calls to over 60 million other VoIP users is also free (just enter their VoIP address or SIP URI). If you make a call to a phone number, low rates as applicable for the call are deducted from your credits. We have to charge for this since the call is terminating on a carrier’s network and we have to pay them interconnection charges.

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How can I call other TringMe users?

Call them using their email address or phone number.

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Do I need to install TringPhone?

No, infact, that’s the beauty of it. All you need to do is use your flash-enabled Browser (IE, Firefox, Opera, Safari etc) to access TringPhone and call anyone throughout the world. Whether you are calling from home, office or a cyber-café in Timbuktu, it’s all the same.

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My company has a firewall that blocks PC based phones. Will TringPhone still work?

Yes, that's one of the unique benefits of TringMe. To put it simply, if you can browse the web from your PC, you will be able to use TringPhone. Go ahead, try it out.

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Can I use TringPhone with my own SIP provider?

Yes, you can do so very well. Configure SIP Settings. All SIP calls are free for first 1 min.

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TringPhone isn’t connecting for me anymore. What could be wrong?

Check your credit balance in case you are making calls to a phone number. If the credit balance is insufficient, then that could be a possibly be the problem. If you are making a call which is FREE, then please check your mic and speakers. TringMe's intelligent algorithm waits for the mic to detech some sound before placing a call to ensure that no unncessary calls are placed.

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As soon as I place a call, I hear “Good bye”. What is the issue?

This usually happens if the credit balance isn’t sufficient to make the call to your desired number. Please check the credit balance and ensure minimum credit for call to go through successfully.

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Why does TringPhone ask for microphone access permission?

TringPhone needs to access the microphone available on your computer. Privacy settings let you specify whether you want TringMe to have such access. Please select "Allow" option so that TringPhone can use your computer's microphone.

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Can TringPhone remember my microphone access permission?

Certainly! It's very simple. Just right click on TringPhone, click on Settings menu item. In the Settings dialog, please select the "Allow" button and check the "Remember" box.

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How can I change my microphone device and volume?

Usually you do not have to change the microphone device or volume as it will be selected automatically by the TringPhone. In case you like to change, just right click on TringPhone and click on Settings menu item. Now select Microphone icon from the tabs in the bottom and select appropriate device. To change the volume, slide the slider to the desired volume setting.

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Does TringPhone has echo–canceller?

Yes, an echo-canceller is built into TringPhone.

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Push-N-Talk Widgets


What are Push-n-Talk widgets?

Think of them as fancy buttons which can be integrated with any website. Anyone clicking on the button (or the so called Widget) can easily leave a voicemail or talk to you directly. It’s very simple. All that the website visitor needs to do is “Push” the button and “Talk” and hence Push-N-Talk.

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How does TringMe's Push-n-Talk widgets work ?

It's very simple. From your public page or from any website that you have posted the widgets to, visitors can call your or leave a voicemail to you.

You can control the device to which the call or voicemails are routed by making the appropriate selection in the “Select your reachability” setting in your dashboard.

For example, if you are using TringMe voicemail widget and you have routed the voicemails to a phone (landline or cell), you will receive a call from TringMe as soon as someone leaves a voicemail for you. If you have configured the profile setting to send the voicemails to Gtalk, then a call from TringMe will be made to your Gtalk IM. In both cases, when the connection is established, the voicemail is played back to you.

So in essence, you can easily control which device you want the voicemail notifications to be routed by making appropriate selection in your profile page. You will also get an e-mail notification of your voicemails. You voicemails will also be available on TringMe website for playing back.

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Is it really FREE?

Yes, it is. The ability to use or publish widgets is FREE. Unless your route your calls to phone number, you aren’t paying anything. If you are routing calls to a phone number, since the call is routed over a carrier’s network, we have to pay them interconnection charges and hence we have to charge your minimal rates to route the call over to your phone.

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What does a person need to dial to call me or leave a voicemail for me?

All they need to know is your TringMe Push-N-Talk widget and nothing else

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Do they need to know my phone number or Gtalk ID?

Absolutely not - there are no numbers, no dialing - Just Push & Talk.

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Do my friends or I need to download any software?

Absolutely not. TringMe is a web based telephony service which can be used with any of your existing flash enabled browsers (IE, Firefox, Opera etc.).

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Do my friends who want to reach me via TringMe need a TringMe account?

Absolutely not, your friends do not need TringMe account. They merely need to click on your TringMe widget when they want to reach you.

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Why TringMe widget asks for microphone access permission?

TringMe widget needs to access the microphone available on your computer. Privacy settings let you specify whether you want TringMe to have such access. Please select "Allow" option so that your TringMe can use your computer's microphone.

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Can TringMe remember my microphone access permission?

Certainly! It's very simple. Just right click on the TringMe widget, click on Settings menu item. In the Settings dialog, please select the "Allow" button and check the "Remember" box

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How can I change my microphone device and volume?

Usually you do not require to change the microphone device or volume as it will be selected automatically by the TringMe widget. In case you like to change, just right click on the TringMe widget and click on Settings menu item. Now select Microphone icon from the tabs in the bottom and select appropriate device. To change the volume, slide the slider to the desired volume

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Does Push-N-Talk widgets has echo–cancellation capabilities?

Yes, echo cancellation is built into TringMe widgets.

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My phone widget says 'No route exists to the dialed destination?

You have not configured where to forward your calls. Please select appropriate destination in “Select your reachability” setting from the “My Account” page.

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Can I have my own custom widget?

Yes, you can. You can change the background image of the widgets from your “My Account” page.

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IM Telephony - Gtalk


What IMs are supported by TringMe?

Although we support several IMs, at this point, we have released support for Google Talk commercially. We will be releasing support for other IMs very soon!

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What can I do with IM Telephony?

IMs can be used to make and receive calls, voicemails with TringMe. You can also send SMS from IMs. Read more about it here.

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What happens if I am not online? Can I still receive a call?

You will never lose your voicemail. In case you are not available online, TringMe delivers the instruction to retrieve the voicemail to your email address. Your voicemail will be available for you for 48 hours after receiving the call.

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Can I send SMS using IM?

Yes, most certainly

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Why do I hear “Goodbye” as soon as I request TringMe to place a call?

This usually happens if the credit balance isn’t sufficient to make the call to your desired number. Please check the credit balance and ensure minimum credit for call to go through successfully.

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What will you charge me to use this service?

If you make a call to an email address, the call is FREE. If you make a call via a SIP URI, the FREE call is terminated after 1 min. If you make a call to a phone number, low rates as applicable for the call are deducted from your credits. We have to charge for this since the call is terminating on a carrier’s network and we have to pay them interconnection charges.

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MobileVoIP


How is it different from making regular calls via my mobile device?

TringMe's MobileVoIP client uses the "data network" to make and receive calls instead of the regular cellular network wherein, usually, one has to pay per min charges.

Data networks include WiFi, 2.5G/3G, GPRS cellular data networks. Imagine a way to make free worldwide calls over your office’s WiFi network or over a WiFi hotspot.

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What are the charges for using this application?

The application is available to download for FREE. Infact you can make FREE worldwide calls between TringMe MobileVoIP client users.

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Who all can I call from it?

You can call anyone in the world that has a phone number. For folks who are TringMe users, you can also call them using their email address. SIP URIs are supported as well.

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Can I make calls for FREE?

Yes, you can. Calls between TringMe's MobileVoIP users are free even if the connected parties are halfway across the world from each other.

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How do I use it?

Download the client, login with the same TringMe credentials, select a network and you are done. Enjoy Mobile VoIP calls (sometimes also referred to as “Internet calls”) anywhere in the world.

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For making calls to worldwide phone numbers, what do I pay?

If you are making a call to a phone number, you pay the same low rate regardless of where you are calling from.

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Is MobileVoIP supported on Windows Mobile or Apple IPhone?

We will release support for Windows Mobile and Apple IPhone soon

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SMS Telephony


What is SMS Telephony?

Ability to make worldwide (VoIP) calls using SMS.

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Where do I send the SMS and what should the message contain?

Read all the details here.

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Can I schedule calls for a later time?

Yes, you can schedule calls to be initiated at a later time.

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I have a really cheap phone. Will this still work?

Absolutely, the uniqueness of this solution is that VoIP is now available on the lowest-end mobile devices.

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Click2Call


What is Click2Call?

A simple way to activate the call from web but use a phone to carry out the conversation.

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Do I need to be online to receive calls or voicemails?

It’s different because Push-N-Talk allows one to actually initiate a call from the web directly. You need to use the PC’s mic and speaker to carry out a conversation. In Click2Call, you use the web to activate a call by specifying the source and destination number. The system then calls you back on the number you specified and connects you to the destination party. As you can see, the call in this case is happening over a phone and not a PC

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What are the charges if I use Click2Call?

In case of Click2Call, since the system has to schedule 2 call-legs (one call-leg is from the system to the initiator and the other call-leg is from system to the destination party), both the call-legs are charged.

But please note that you can specify an email address, a SIP URI or such as the destination party & hence that call-leg can be completely FREE. So, effectively, with TringMe’s novel way to connect various device types, the overall charges for this type can be very competitive.

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What is Enhanced Click2Call?

Enhanced Click2Call is TringMe’s patent pending technique to provide the same functionality as Click2Call with just one call-leg. We provide this service to enterprises and partners. If you are interested, please send us an email to bizdev@tringme.com.

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Voicemail


Is voicemail really free?

Yes, it is.

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How do I configure voicemail and retrieve it?

Read more about it here.

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I left a voicemail but it was never delivered. Why?

TringMe has an intelligent signal-processing algorithm to determine if the voicemail was merely a noise or it was too small to be meaningful (less than three seconds). In either of these cases, your voicemail will discarded.

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I am not receiving voicemails on Gtalk. Can you help?

Please make sure that you have added tringme@gmail.com as a friend in Gtalk.

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I am not seeing correct time for my voicemails. What am I missing?

Set correct time zone in your profile.

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Do I need to be online to receive calls or voicemails?

Absolutely not - just provide your phone number and TringMe will notify you appropriately. It works with any phone, including your cell phone and landline phones. You can also receive call on your Gtalk account.

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What happens when I am not available on phone or Gtalk?

You will never lose your voicemail. In case you are not available on you phone or Gtalk, TringMe delivers instruction to retrieve voicemail to your email address. Your voicemail will be available for you for 48 hours after receiving the call.

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Payment Questions


I have paid but TringMe credits aren’t showing up. Why?

Please make sure that you have received a receipt. If you do have the receipt and your TringMe’s registered email address is different from the Paypal email address, then we send you a verification email which contains the precise steps to confirm the transaction. Please ensure that the mail doesn’t land into your SPAM folder. This process is done to ensure a genuine transaction. .

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What is the difference between Paypal email address and TringMe email address?

Email addresses that you have used to register at Paypal and TringMe may be different and hence we refer to them as “Paypal email address” and “TringMe email address”.

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It’s been a day since I paid and I still don’t see the credits. What can I do?

If you have paid by Paypal, then please ensure that the verification email sent to your Paypal email address hasn’t been filtered to your SPAM folder. If you haven’t yet followed the steps to verify the transaction, please do so now and credits will appear thereafter. If the issue still persists, send us an email at support@tringme.com.

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Do I get full talktime on payment greater than $20 USD?

As you may know, Paypal charges us a transaction fee for every transaction. For transactions greater than $20 USD, we bear the charges and give you full talktime.

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Developer Questions


Do I need to know VoIP or Telephony technologies to use your API?

Absolutely not. If you know even basic HTML, you can quickly and easily integrate voice using TringMe’s powerful technology.

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I am not a programmer but I have a great idea to use your technology. Can I still use your APIs?

Yes, we take care of the complexity and require you to use our easy to use APIs to build that great application you have been thinking about.

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Is it really true that with just basic HTML I can integrate TringMe functionality in my website?

Yes, it’s really true. Try it.

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What languages do you support?

Flash, PHP, Perl, .NET, whatever … our APIs are REST based

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What are API Keys? Do I need them?

API Keys is how we identify where the request is coming from. It helps us identify you and hence it is required for you when building an application. Never share your private key with anyone.

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Enterpries Customers


I am interested in using TringMe technology for my enterprise. What next?

You can find some information here. Do send us an email at bizdev@tringme.com and someone will contact you soon.

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Partners


Who do I contact to establish a partnership with TringMe?

After reading about it here, please send an email to bizdev@tringme.com with your information and how you envision the partnership. Someone will contact you soon thereafter.

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What can I expect from our partnership?

We treat all our customers with utmost importance. For our partners, we dedicate our time and resources to ensure that we promote them where possible. We also contribute in developing solutions and providing with private or specific APIs which are not yet released to the public community.

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Miscellaneous Questions


How can I add TringMe to my Facebook profile?

We have a Facebook application that allows you to add TringMe widget on facebook in one click. You can access it from your “My Account” page under ‘Social Networking Settings’.

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How can I add TringMe to my MySpace profile?

Very simple, just copy and paste TringMe widget code from your TringMe profile into your MySpace profile. See an example here http://www.myspace.com/tringme.

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Do my friends on Facebook who want to reach me need to have TringMe aplication installed?

Absolutely not, your friends do not need to to install the TringMe application to reach you. They merely need to click on your TringMe widget on your facebook profile when they want to reach you.

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How can I add TringMe to my Orkut, Ning or any OpenSocial compliant social network?

Find all of that information from your “My Account” page under ‘Social Networking Settings’.

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Do you offer custom solution for business needs?

Yes, infact we have several customers for whom we have provided customized solutions. Please send us an email at bizdev@tringme.com with detailed information about your requirements and someone will contact you soon.

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Support for Yahoo and Skype will be released in upcoming releases.

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Products


Flash Telephony

Phone

TringPhone

TringMe's fully web-based SIP phone



Phone

Push-N-Talk

Simplest ways to stay "voice reachable".



IM Telephony

Phone

Gtalk

Make and Receive calls from Gtalk.



Mobile and SMS Telephony

Phone

Mobile VoIP

Calls and Messages over data networks.



Phone

SMS Based Telephony

Use SMS to initiate calls.



Click2call Telephony

Phone

Click to call

Activate calls via the web



Phone

Voicemail

Leave and Retrieve Voicemails easily.