Customer Support Executive

Job Summary

Customer support executive will be taking care of the online support system of TringMe. He or She will be responsible for successfully resolving the issues of customers if any, managing the online reputation of TringMe and ultimately aim to achieve customer satisfaction. He or she will also be tasked with providing support to other departments.

Requirements

  • Bachelor in any computers or IT discipline. Masters will be an added advantage
  • Min 1-3 years of work experience in customer care department of any ecommerce, telecom or IT company
  • Must be aware of the online help desk system
  • Quick learner with problem solving skills
  • Excellent verbal and written communication skills
  • Proficiency in English language
  • Can work independently and in a team environment
  • Passion, personal alignment, and commitment to the mission of TringMe

Roles and Responsibilities

  • Checking and solving customer complaints and queries via online support system
  • Work with development and other support specialist and engineers to provide successful resolution to customer complaints/queries
  • Go extra miles to guide new customers to ensure that customer can successfully use TringMe’s features
  • Generating reports and prepare insights of generated tickets
  • Manage online reputation of the company by posting and replying positively to the comments, reviews etc on any forum or blogs, app store etc.
  • Other duties as per requirements of customer care department
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